Office Policies

We would like to take this opportunity to introduce our office policies to you.

Financial Policies

Payment is expected at the time of service. We offer several payment options:

  • VISA, MasterCard, American Express
  • Interac Direct Payment or Cash

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Electronic Insurance Claims

Please bring your insurance plan information with you to your first appointment or if the provider has changed. We can file most insurance claims for you electronically. Reimbursement will be directed to you. We will work with you to ensure that you receive the maximum benefits to which you are entitled. Remember, dental insurance is intended to cover some, but not all of the cost of your dental care. Reimbursement amounts are not, and never have been, a guideline for quality care.

Rescheduling Policy

Our appointments are scheduled specifically for each patient. We ask that you kindly notify us at least 48 hours in advance if you are unable to attend your scheduled appointment. We will gladly reschedule another convenient time for you.

We try our best to run on schedule and ask that you do your best to be on time. If you are late, we may have to reschedule your appointment so that other patients are not kept waiting.

Dental Emergency Treatment

As a courtesy to our prescheduled patients, a phone call is requested prior to coming in to reduce waiting time for everyone. For emergencies outside of patient hours, please phone our regular office numbers for voice message instructions:

Phone: 905-331-7654

Please note during an emergency appointment, the dentist will relieve your discomfort and make a diagnosis regarding necessary treatment. At that time, we will be happy to discuss further treatment and fees.